Q1: Dr.pen® is your company's brand?
A1: Absolutely! Established in 2014, Dr.pen® has flourished into a renowned brand. All Dr.pen® products available are from our company, and we have diversified into various brands for different product lines.
Eager to learn more? Send us your inquiries and leave a message.
Q2: How about the warranty period?
A2: Our products come with a 6-month warranty. We offer remote repair guidance or complimentary repair services within this period. In severe cases, we provide free replacements for our customers.
Q3: How do you guarantee quality?
A3: We meticulously source premium raw materials, ensuring top-notch quality in production. Rigorous inspections at every stage prevent irregularities, culminating in a comprehensive final check before packaging.
Q4: What is the order process?
A4: We provide FOB pricing with dispatch within 2-3 days post-payment. Typically, we ship via air using DHL, UPS, FedEx, TNT, or EMS, selecting optimal channels based on circumstances.
Q5: Will there be extra accessories?
A5: We supply a few accessories per product, with free replacements available as needed. Additional accessories can be purchased from us. For optimal results, use accessories once. We are not liable for damage from improper use.
Q6: How about the MOQ?
A6: MOQs vary by price to safeguard client interests. Sample pricing is fair, with purchases available on our Amazon store. Sample costs are deducted once significant orders are placed.
Audited Supplier 
){kind=link}