Q1: Dr.pen® is your company's brand?
A1: Absolutely. Established in 2014, Dr.pen® has rapidly ascended to become a highly reputable brand. All Dr.pen® products currently available are proudly manufactured by us. Additionally, we have distinct brands tailored for different product lines.
For further inquiries, feel free to send us a message or leave your queries.
Q2: How about the warranty period?
A2: All our products come with a robust 6-month warranty. We provide detailed remote repair guidance or complimentary repair services within this period. For severe issues, we offer free product replacements.
Q3: How do you guarantee quality?
A3: We rigorously select premium raw materials, ensuring our products are crafted to the highest standards. Meticulous inspections during production prevent irregularities, with a thorough final inspection conducted before packaging and shipping.
Q4: What is the order process?
A4: We provide competitive FOB pricing, ensuring delivery within 2-3 days post-payment. We typically use air transport options like DHL, UPS, FedEx, TNT, and EMS, selecting the best channel based on your needs.
Q5: Will there be extra accessories?
A5: Depending on the product, we include a set of accessories, with the option for free replacements as needed. Additional accessories can be purchased from us, but we advise using each accessory only once to avoid damage.
Q6: How about the MOQ?
A6: Our MOQ varies with price to protect our clients' interests. For samples, we offer competitive pricing, available on our Amazon platform. Sample costs are deducted from bulk orders, enhancing value for our customers.
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