Q1: Dr.pen® is your company's brand?
A1: Absolutely. Established in 2014, Dr.pen® has swiftly achieved prominence as a renowned brand. All Dr.pen® products available in the market are exclusively from our company, complemented by various other brands for different product lines.
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Q2: How about the warranty period?
A2: Our products come with a robust 6-month warranty. During this period, we offer remote repair guidance or complimentary repair services. In severe cases, we provide free product replacement to ensure customer satisfaction.
Q3: How do you guarantee quality?
A3: We enforce strict control over raw material procurement, utilizing only the finest materials for production. Rigorous inspections throughout the manufacturing process prevent irregularities, with a final comprehensive check before packaging and shipment.
Q4: What is the order process?
A4: We provide FOB pricing and ensure delivery within 2-3 days post-payment. Typically, we choose air transport through carriers like DHL, UPS, Fedex, TNT, or EMS, selecting the best channel based on the situation.
Q5: Will there be extra accessories?
A5: We supply a select range of accessories according to product specifications. Customers can exchange free accessories as needed, with additional purchases available. For optimal performance, we recommend single-use accessories and are not liable for misuse.
Q6: How about the MOQ?
A6: Our MOQ varies with pricing to protect client interests. For samples, we offer fair pricing and can deduct sample costs upon substantial orders. Purchases can also be made through our Amazon platform.
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