Q1: Dr.pen® is your company's brand?
A1: Absolutely! Established in 2014, Dr.pen® has swiftly become a renowned brand, with all current market products originating from our company. We've also diversified by creating distinct brands for various product lines.
For further inquiries or to leave a message, we invite you to reach out.
Q2: How about the warranty period?
A2: Our products come with a 6-month warranty, during which we offer remote repair guidance or complimentary repair services. In severe cases, we gladly provide free product replacements.
Q3: How do you guarantee quality?
A3: We enforce strict raw material procurement and use only premium materials in production. Rigorous inspections occur throughout production to avert irregularities, with a thorough final check ensuring every product meets our high standards before packaging and shipment.
Q4: What is the order process?
A4: We offer competitive FOB pricing, with delivery within 2-3 days post-payment. Our preferred shipping is via air through channels like DHL, UPS, Fedex, TNT, and EMS, tailored to suit specific circumstances.
Q5: Will there be extra accessories?
A5: Each product comes with a set of accessories, and additional free replacements are available upon request. For more accessories, purchases can be made directly from us. We recommend single-use to prevent damage, as we do not cover damages from misuse.
Q6: How about the MOQ?
A6: Our MOQ varies with pricing to safeguard client interests. For samples, we offer fair pricing, and they can be purchased via our Amazon platform. Sample costs are deducted from future substantial orders.
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