Q1: Dr.pen® is your company's brand?
A1: Absolutely, established in 2014, Dr.pen® has emerged as a renowned brand. All Dr.pen® products on the market originate from us, alongside other brands tailored for various products.
For further information, send your inquiry and leave a message.
Q2: How about the warranty period?
A2: Our products come with a 6-month warranty. We offer remote repair guidance or complimentary repairs within this period. In severe cases, we provide free product replacements.
Q3: How do you guarantee quality?
A3: We rigorously select premium raw materials to ensure superior product quality. Stringent inspections are conducted throughout production to prevent any discrepancies, culminating in a comprehensive final inspection before packaging.
Q4: What is the order process?
A4: We provide FOB pricing with delivery within 2-3 days post-payment. Air freight options like DHL, UPS, FedEx, TNT, and EMS are available, chosen based on current logistical needs.
Q5: Will there be extra accessories?
A5: We include a selection of accessories suited to each product. Customers may request additional complimentary replacements. Further accessories are purchasable, though we recommend single-use accessories to avoid damage from misuse.
Q6: How about the MOQ?
A6: Our MOQ varies by price to protect client interests. Sample pricing is available, and samples can be acquired via Amazon. Sample costs are deducted from future substantial orders.
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